Effective Date: 3 July 2025
@Design® (“we”, “our”, or “us”) respects your privacy. This policy explains how we collect, use, and protect your personal information.

1.1 What We Collect

When you interact with us – whether by booking a call, filling out a form, or browsing the site – we may collect:

• Your name, email, business name, and project brief
• Usage data (browser type, IP address, time spent, interactions)
• Analytics via trusted tools (e.g. Google Analytics, Meta Pixel, Calendly)

1.2 How We Use It

We use your information to:

• Communicate with you about your enquiry
• Improve our website and service delivery
• Understand performance via analytics
• Occasionally send updates (only if you opt in)

We do not sell or rent your personal information. Ever.

1.3 Third-Party Tools

We work with secure third-party providers to operate our website, analytics, and scheduling. These include but are not limited to:

• Google Analytics
• Calendly
• Meta (Facebook) Pixel
• Hotjar

1.4 Data Retention

We keep personal information only as long as necessary to serve you or improve our offerings. Aggregate, anonymised data may be stored longer for business insights.

1.5 Your Rights

You can request to access, correct, or delete your personal data at any time. Just email us at contact@atdesign.org.nz.

1.6 Location of Data

We are headquartered in New Zealand. But our team operates from New Zealand as well as other parts of the world. Your data may be stored securely in cloud environments hosted across global regions, or by third-party services.

1.7 Changes

This policy may be updated from time to time. The date above will always reflect the most recent version.

1.8 Email Disclaimer (for all outbound communications)

This email and its attachments are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify us and delete it immediately. Any views or opinions presented are solely those of the author and do not necessarily represent those of @Design®. We accept no liability for any damage caused by this email or its attachments.